- Platform: Ethereum
- Accepting: Ethereum
True Reply was originally designed as a testing and training platform for english fluency in telephone based customer support roles.For about eight years, True Reply was a research project in how to analyze voice-based feedback and audio recordings for rating & analysis. We took that research and applied it to the True Reply platform for intelligent, automated voice-based surveying.
Today, anyone can configure and launch a survey within minutes via True Reply. Participants can call into a toll-free number or use any Amazon Alexa-powered device to hear questions and provide answers. True Reply takes the responses from participants and creates a fully indexed, open-searchable database that is accessible via a simple user dashboard.
Multi-layered insights makes finding relevant data,connections and generating reporting from survey outcomes simple and actionable.Founder, Jose Cotto, witnessed a very real opportunity to make a difference in the lives of patients while helping several non-profit organizations of debilitating diseases. For people living with these conditions, the onset of mid to late stage symptoms can greatly impede their ability to continue participating in clinical trial studies and/or patient registries. He saw an opportunity, through the power of the True Reply platform, to help patients.
Now patients are able to continue participating in clinical trial research and patient registries well into the late stages of their conditions. Even after symptoms have progressed to the point where traditional in-person or computer based participation becomes too difficult to maintain, TrueReply surveys are fully accessible via voice.
For administrators, being able to positively impact patient attrition and have access to a whole new data class is both empowering and exciting.Continued development and enhancement of the True Reply platform has led us to new opportunities in market research and consumer research. True Reply has evolved to offer call-in cohort surveying, longitudinal surveying on auto-pilot, incentivized surveying and more.
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